Terms of service

About ACG services

Australian Chauffeurs Group (ACG) supports chauffeur bookings, customer accounts, corporate bookings and dispatch operations. Supported booking categories include airport transfers, point-to-point trips, hourly service, return trips, day tours and events.

Service availability, vehicle availability and any special arrangements must be confirmed for the particular booking. The final terms must identify the contracting legal entity and approved service contact.

Booking information

Check your pickup and destination, date and time, stops, passenger and luggage requirements, flight number and contact details before confirming. Include relevant child-seat, meet-and-greet or accessibility requests so arrangements can be clarified.

A request, payment status and chauffeur assignment are separate booking details. Refer to the recorded booking status and confirmation rather than assuming that making a request guarantees an assigned chauffeur.

Fares and payment

Review the quoted total and its breakdown before paying. Payment amounts are calculated from the booking fare on the server; a booking is marked paid only after Stripe reports a successful payment.

A failed or incomplete payment is not a successful payment. Saved payment methods and wallet availability depend on the connected payment service and the application being used.

Waiting charges, extras, deposits, price adjustments and other commercial conditions require ACG’s approved rules. No new fee or rate is established by this page.

Changes, cancellations and refunds

Account deletion, signing out or uninstalling the app does not cancel a trip. Booking changes and cancellations should be handled separately and their recorded status checked.

ACG has not supplied approved cancellation deadlines, no-show fees, refund eligibility or refund processing timeframes for publication. A refund capability in the payment system does not itself create an entitlement to a refund.

Final conditions must preserve any rights that cannot be excluded under applicable Australian law.

Airport transfers and flight changes

Check that flight details match the intended transfer. Flight information depends on the external provider and may be delayed or unavailable.

A flight arrival update does not automatically reschedule the booked pickup time. If your travel plans change, seek confirmation of any revised pickup arrangements rather than relying on a flight status alone.

Passenger and vehicle requirements

Provide accurate passenger and luggage counts and tell ACG about special requirements before travel. Vehicle categories and available capacity are relevant to assignment; particular vehicles or additional services should not be assumed without confirmation.

The final terms must set out passenger conduct, safety requirements, child-restraint arrangements and treatment of personal belongings. No specific penalty or liability limit is introduced here.

Corporate accounts and recurring trips

Company charging depends on authorised corporate membership, the account’s credit limit and its configured billing arrangements. Card payments and company account charges are distinct payment options.

Check the dates, days, pickup time and passenger details for recurring trips. Company-specific pricing and payment terms must be agreed for the relevant account; this page does not set a default payment deadline.

Account access and privacy

Keep passwords and sign-in codes private. Customer, chauffeur and staff access is role-restricted; having an account does not grant access to other customers’ records or office administration.

See Privacy and Account deletion below for information about platform records and the pending deletion process. Final privacy terms and an approved privacy contact remain outstanding.

Support and final terms

Keep the booking number and relevant trip or payment details when raising an issue. Do not send passwords or full card details in a support message.

ACG still needs to approve its support contact, complaints process, final service conditions and effective date. No acceptance checkbox or binding agreement is created by viewing this page.